Streamlining car-repair communication
Singlethread helps car dealerships to streamline communication, track customer interactions, and manage sales and service processes. They work with dealerships to improve customer experience and run more efficiently.
Client Outcomes
“Dealers report the app helps them save hours per day. Service managers spend less time chasing customers down to get approvals for work and give updates. It’s been really enjoyable to get phone calls from users saying, ‘It’s permanently changed the way we do business.’”
Simplified Communication for Car Dealership Service Departments
Singlethread’s web app allows car dealership Service Advisors to communicate with customers via text messaging, integrating all conversations into one platform. Customers receive real-time updates on their vehicle status and can complete payments online, streamlining the repair process. By automating customer follow-ups, Singlethread also helps dealerships collect feedback and address concerns promptly.
SMS Integration with Dealership Systems
The Singlethread platform integrates directly with dealership management systems (DMS) and uses Twilio for SMS functionality, enabling real-time two-way communication between Service Advisors and customers. This allows for instant updates, approvals, and feedback collection.
Mobile-Friendly Web App for Maximum Accessibility
Built using AngularJS and Bootstrap, the app ensures a smooth experience across devices, catering to both modern and older systems commonly found in dealership service departments.
WebSockets for Real-Time Notifications
The use of WebSockets enables instant updates on vehicle status and service approvals, reducing delays and improving customer service efficiency.
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